Customer Service Centers
Both the LLB and Bank Linth are deeply rooted in their local regions. Our relationships with clients are very important to us. In 2013, we significantly improved contact possibilities for 130'000 clients. On the one hand, the customer service center in Uznach was optimised, and on the other, in May 2013, we established a customer service center as a central service hub for 68'000 clients at the headquarters of the LLB Group in Vaduz. We have bundled the expertise and knowledge of three functional areas, i.e. Infoline, Private Client Support and Online Banking in a central access and service hub to provide private and corporate clients with fast and uncomplicated solutions for their concerns. The customer service center employs all classical contact channels such as surface post, e-mails, telephone as well as dealing with comments and enquiries via social media. Interposed between the bank’s front and back office, the center guarantees accessibility and responds to issues regarding accounts, capital investments, pension provisioning, construction financing, real estate and loans. These standardised services from one source, coupled with modern technology, enable us to save 30 percent of resources while providing the same scope of services. Consequently, we have improved efficiency and substantially enhanced client care.
The Liechtensteinische Landesbank has a strong market position in its Liechtenstein home market. Its innovative power is reflected in various measures introduced in 2013: customer service center as a central contact hub, sophisticated client segmentation model and mobile banking app. In its market area, eastern Switzerland, Bank Linth is confronted with intense competition pressure. Thanks to its innovation culture, it consistently convinces its private and corporate clients with uncomplicated and practical financial solutions. As the first financial institution in Switzerland, with its concept of «simplicity in banking» it provides definite solutions to its clients’ needs. High service quality, communicated in a clear and comprehensible manner, makes clients into equal partners. The concept is based on the philosophy of providing the individual client with clearness, convenience and time savings in an ever more hectic and complex world. In May 2013, Bank Linth extended its concept by introducing an attractive product bundle in the Swiss market. Its so-called «AccountBox MyInterest» provides a convenient complete offer with an innovative fixed price and individual interest rates.